Returns & Exchanges
At Jagua Henna, we want you to be completely satisfied with your natural body art supplies. If you are not happy with your purchase, you can return unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive your Return Authorization number.
Prepare Your Package
Ensure the items are unused, in their original packaging, and securely packed to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing